Mandatory Requirement:
The Original Invoice must be presented for all returns, exchanges, or warranty claims.
Return Period:
Products can be returned within 180 days from the date of purchase.
Refund Calculation: For returns within 180 days, the refund amount will be the product price minus (GST amount + 500 INR).
Exchange Policy:
deducting the (GST amount + 300 INR).
Warranty: We offer a 365-day (1 year) limited warranty strictly covering Factory Defects only.
Conditions for Rejection:
Any product with physical damage, scratches, or signs of user-inflicted damage will not be eligible for return, exchange, or warranty.
Final Decision:
The Lumrox Team reserves the right to final approval after physical inspection of the product and invoice.
Contact Details:
Brand: Lumrox
Management: Lumrox Team
Address: Bhursit Brahman para Munsir hat, Howrah, West Bengal, 711410, india