Lumrox represents luxury, precision, and timeless elegance in watchmaking.

Our business hub is located in Munsir hat, Howrah, West Bengal.

Yes, Lumrox is a registered brand managed by the Lumrox Team.

The brand is owned and operated by Sk Sanaulla.

Yes, you can visit us at Bhursit Brahman para Munsir hat, Howrah.

We use high-precision Japanese/Swiss Quartz movements for accurate timekeeping.

Yes, our polished stainless steel straps can be adjusted to fit your wrist size. 

No, we use premium sunburst dials that are designed to retain their luster for years.

Our watches feature hardened mineral glass that provides excellent resistance to daily scratches.

We balance premium weight with comfort to ensure it feels luxurious but not tiring.

Standard delivery takes 5-7 business days across India.

Yes, a tracking ID is shared via email or WhatsApp once the order is shipped.

Shipping charges depend on your location and are shown during checkout.

Currently, we ship primarily within India.

We use trusted partners like FedEx, BlueDart, and Delhivery.

No, the return window is open up to 180 days from the purchase date.

Yes, the original invoice is strictly mandatory for any refund or return.

The GST amount plus 500 INR will be deducted from the refund.

Yes, within 180 days, you can exchange by paying a 300 INR fee plus GST adjustment.

No, any physical damage or scratches will disqualify the product from a refund.

Warranty covers internal factory defects; batteries are usually not included unless faulty at the time of arrival.

Internal mechanical issues or manufacturing flaws present from the start.

No, user-inflicted water damage beyond the rated resistance is not covered.

We accept all major Credit/Debit cards, UPI, and Net Banking.

COD availability depends on your pin code and will be shown during checkout.

Orders can be canceled before shipment; once shipped, return terms apply.

Yes, a physical invoice with our official stamp will be inside the package.

Yes, we use encrypted payment gateways to ensure your data is 100% safe. 

Use a soft microfiber cloth to wipe the dial and strap.

It is recommended to avoid hot water and soaps to preserve the seals.

Yes, magnets can affect the accuracy of the movement.

Store it in the premium Lumrox mahogany box provided to avoid scratches.

No, leather straps should be kept away from water to ensure durability.

es, every watch comes in a premium red mahogany wooden box.

Yes, contact the Lumrox Team after ordering to add a personalized note.

Yes, we use multi-layer bubble wrapping for extra protection.

Please check the gifting options at checkout or contact support.

We can remove the price tag if specified as a gift, but the invoice is mandatory inside.

No, all charges are shown transparently before you pay.

Contact our support team for extra strap availability.

Yes, we are available on major e-commerce platforms like Amazon.

Look for our official seal and the proprietor’s signature on the invoice.

Yes, any local watch technician can replace the battery after the warranty ends.

You can email us or reach us on WhatsApp for quick support.

We are available Monday to Saturday, 10 AM to 7 PM.

Yes, contact us for a digital catalog of our latest collections.

Contact us immediately with photos; we will exchange it free of charge.

Absolutely. We are a trusted brand based in Howrah with verified credentials.